Your product is now available from Integrated DNA Technologies.
Many of the Swift products you have grown to love are now part of our new complete portfolio, xGen™ NGS. Through this new partnership we are pleased to offer you comprehensive next generation sequencing solutions.
xGen NGS—made for you.
Unsure of what products are available? Or, perhaps you’d like guidance on which products are compatible? If so, try our xGen NGS Solutions Builder Tool today.
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Frequently asked questions
Our Scientific Applications Support team has assembled a list of frequently asked questions to help you find answers quickly. Filter using one or more categories to focus on specific topics, or use the search bar to perform a text search.
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How can I check my order status?
Checking the status of your order is as easy as logging into your account at our website and checking your order history at https://www.idtdna.com/site/orderstatus/orderstatus. Select the order you want the status of, and each line item will be shown with its status. Alternatively, you can contact us by phone, email, or web chat.
IDT will email you a confirmation when your order has been shipped. This shipping confirmation will include the tracking number of the package, which you can use to monitor the status of your shipment. This shipping confirmation email is usually sent to the same email address at which you receive order confirmations. However, you can request that shipping confirmations be sent to an alternative email address by contacting us.